[V8] ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application
Article ID:
8070
Reviewed:
2020-04-08
Product Version:
AhsayCBS: 8.1.0.0 to 8.x
OS: All Platform
Problem Description
The AhsayCBS service is running normally and you can log in to the AhsayCBS web management console as normal. However, the following issues are encountered:
- All scheduled and continuous backup jobs have stopped running, causing a large number of missed backups:
- Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol:
- The scheduler debug.log file on the AhsayOBM / ACB client computers show the following errors:
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup
[2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020.
[2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=...
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Cause
This issue can occur if the web SSL certificate of the AhsayCBS web management console has expired.
Check by accessing the AhsayCBS web console on a web browser:
Resolution
Keywords
SSL cert, expiry, missed backup, unable to login, dummy, https,