===== [V7] ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.0.5 installed ===== Article ID: 5288
Reviewed: 2018-01-23

Product Version:
AhsayOBM: 7.15.0.8 to 7.x
OS: Windows ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== For AhsayOBM / ACB installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:

===== Cause ===== This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed. ===== Resolution ===== To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.0.5 or above. https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html

VMware Tools can be downloaded from the Product Download page. ===== Keywords ===== crash, restore, vmware, tools, vm, vmtools, vmtool, ntdll, 19664