Product Version:
AhsayOBM: 7.5.0.0 - 7.7.2.0
OS: Windows
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When performing a MS SQL database backup, the following error message is received in the backup report:
No.
Type
Timestamp
Log
*
info
YYYY/MM/DD
hh:mm:ss
...
*
...
...
[Start] Backing up database...
*
erro
YYYY/MM/DD
hh:mm:ss
Cannot start shadow copy, reason =null
*
...
...
...
===== Cause =====
This is a known issue with AhsayOBM version 7.7.0.0 - 7.7.2.0.
===== Resolution =====
To resolve the issue, patch the AhsayOBM application to version 7.9.0.0 or above. The instructions can be found by
Clicking Here.
===== Keywords =====
MSSQL Server, shadow copy, null